Shipping & Returns

If talking to a real-life human is more your thing, you can reach our Experts via the form below!

How can we help?

FAQ

Ordering

Can I cancel my order?

We completely get it, we change our minds too! You may cancel your order (on individual products) if it has not already been shipped. You will receive a shipment confirmation once it has been shipped.

SUBSCRIPTIONS

You may pause or cancel any or all Subscriptions at any time after the initial order has been shipped out. Your first order cannot be paused to a later date. Please submit cancellation requests at least 3 business days before the Subscription is scheduled to rebill. If there is an outstanding order associated with your Subscription, the cancellation will go into effect once that order is processed by MD Logic Health.

ALL SUBSCRIPTION ORDERS ONCE SHIPPED ARE NONREFUNDABLE

Shipping, Returns & Exchanges

What is the shipping policy?

Order Processing

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery

The following shipping methods are available: Standard Ground (4 – 6 business days) for domestic US shipping. Delivery times may vary for orders shipping to Hawaii or Canada.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

What are your shipping rates?

Flat Rate $6.95 Shipping for orders below $50 for US orders only, not including Hawaii or Alaska.

Free shipping for orders over $50 for US orders only, not including Hawaii or Alaska. International shipping rates apply for all international orders regardless of order value. See full international shipping policy below.

Free shipping not available for recurring subscriptions less than $50 unless specified.

Do you ship overseas?

International Shipping

We currently ship only to Canada.

International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from MDLogicHealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

MD Logic Health is not responsible for any customs restrictions, tariffs, or other regulations that may apply to Customs in any country. Please speak to your customs office for further information before placing an order. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. You may be responsible for any return shipping charges.

By ordering from MDLogicHealth.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Customs policies vary widely from country to country, and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.

What is your return policy?

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please contact us regarding a return or refund before shipping the item(s) to us. Items shipped internationally are not eligible for exchanges, returns and refunds. Shipping fees are non-refundable in the case of returns.

ALL SUBSCRIPTION ORDERS ONCE SHIPPED ARE NONREFUNDABLE

Do you offer refunds?

Please contact us regarding a return or refund approval before shipping the item(s) to us. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. Items shipped internationally are not eligible for exchanges, returns and refunds. Shipping fees are non-refundable in the case of returns.

ALL SUBSCRIPTION ORDERS ONCE SHIPPED ARE NONREFUNDABLE

Contact Our Experts

We'd love to hear from you - please use the form to send us your message or ideas.

Email: customerservice@mdlogichealth.com

Call Us: 1-877-629-8711